We will not sell or disclose any information that identifies you to a third party if requested. We use the information we collect about you to process orders and to provide a more personalized shopping experience. If you have any questions, please contact us at Roset is committed to respecting your privacy. This return policy is only valid for items purchased on the official Ligne Roset website. We do not accept any returns or exchanges on custom or special order furniture. White Glove Delivery Service charges are not refundable. Check and cash payments will be returned via a refund check or Ligne Roset Merchandise Credit. Credit card orders will receive refunds in the form of a credit back to the original account. Returns must be received in original condition within 30 days. If you wish to return an item, your refund will be reduced by a restocking charge equal to 10% of the purchase price and you will be responsible for outbound and return shipping and delivery charges. If you receive a damaged, defective or incorrect item, we will work with you to make things right. If there is a problem with your order, contact your local Ligne Roset showroom or our Customer Service team at within three (3) days of receipt. We make every effort to select and sell products constructed of premium materials built by highly skilled people to exacting standards. Your satisfaction with our products is of the utmost importance to us. We stand behind the quality of everything we sell. Items stored for more than 30 days will be subject to a 10% retail fee for monthly storage. If there is a specific time period when you may not be able to accept delivery, please contact your local distributor. You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you. We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us. Please be aware that furniture is susceptible to damage during transit. If you wish to cancel an order, please fill out a Cancellation form and e-mail to return policy is only valid for items purchased on the official Ligne Roset e-commerce website for the UK market. We do not accept any returns or exchanges on made to order furniture, this includes products not included in quick ship and/or custom (your choice of finish and fabric) products.Д¬ancellation of an order can only be done within 48 hours of the order being placed. To make a return, complete the return form here and attach images of your piece, prepay the postage, and insure each package and ship to the address your local retailer will communicate to you or you can email us at to Order Products: No returns will be accepted at the store location itself. Returns are accepted only at the warehouse of your local retailer. Full refunds are only given if the order is cancelled within 48 hours of the order being placed. You may also contact us via e-mail at If you receive a damaged, defective or incorrect item, we will work with you to make things right.ДЄ non-refundable fee of 20% applies to returns, cancellations or changes on quick ship products. If an item is damaged or unsatisfactory our local retailer in charge of your order will work with you to resolve the issue to your satisfaction with expert product repair, parts replacement or an exchange. Please inspect your purchase immediately upon delivery. In addition, when you place an order with Ligne Roset your personal information and credit card information are secured. Ligne Roset is committed to respecting your privacy.

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